1. Subscription and Payment
EduPillars is a subscription-based SaaS platform for educational institutions. Users are charged a subscription fee based on their selected plan.
2. Eligibility for Refunds
We offer refunds under the following conditions:
Subscription Plans: Refunds are only available for annual subscription plans if requested within 7 days of purchase.
Technical Issues: If you experience unresolved technical issues that prevent you from using the service effectively, a refund may be issued after verification.
Duplicate Payments: If you were charged multiple times due to a payment processing error, we will refund the excess amount.
Refund requests will be considered under the following conditions:
- Described: If the service is not provided as described on our website.
- Subscription Plans: Refunds are only available for annual subscription plans if requested within 7 days of purchase (only for first-time users).
- Technical Issues: If a technical issue prevents the user from accessing core features, and our support team cannot resolve it within 10 business days, a refund may be issued after verification.
- Duplicate Payments: If you were charged multiple times due to a payment processing error, we will refund the excess amount.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Monthly Subscription Plans: Monthly payments are non-refundable once the service is activated.
- Used Services: If you have actively used the platform beyond the refund period.
- Change of Mind: Refunds are not issued for dissatisfaction due to preference changes.
- Subscription renewals: Users are responsible for canceling their subscriptions before renewal.
- Account Violations: If your account is suspended or terminated due to a violation of our Terms of Service, no refund will be provided.
4. Refund Request Process
To request a refund, follow these steps:
- Contact Support: Email us at support@edupillars.com with ..
- Registered email address and subscription details.
- Reason for the refund request.
- Any supporting evidence (screenshots, error messages, etc.).
Verification: Our team will review your request and may ask for additional details.
Processing: If approved, the refund will be processed within 7-10 business days using the original payment method.
5. Cancellation Policy
You can cancel your subscription at any time, but refunds will only be issued if you meet the refund eligibility criteria.
After cancellation, you can continue using the service until the end of the current billing cycle.
6. Changes to the Refund Policy
EduPillars reserves the right to update this policy at any time. Changes will be communicated via email or on our website.
7. Contact Us
For any refund-related inquiries, reach out to us at: